Refund Policy

Refund Policy

We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, we offer a 14-day refund policy for most items purchased directly from our store.

Eligibility Criteria for Refunds

• Item(s) must be unused and in the same condition as received.
• Item(s) must be in its original packaging.

Initiating a Refund

To initiate a refund, please contact us within 14 days of receiving your item(s). Provide your order number and details about the product(s) you would like to refund. Our team will guide you through the process.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

To start the refund process, please contact us at contact@luxe-lens.co